At Gencore Global, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
- Refund requests must be submitted within 14 days of receiving your order.
- Products must be returned in their original condition and packaging.
- Opened, used, or damaged items may not be eligible for a full refund.
Non-Refundable Items
- Gift cards
- Personalized or custom-made products
- Products marked as final sale
How to Request a Refund
- Contact us at [email protected] with your order number and reason for the refund.
- Our team will review your request and provide instructions for returning the item.
- Once we receive and inspect the returned product, your refund will be processed to the original payment method within 7–10 business days.
Shipping Costs
Original shipping charges are non-refundable. Customers are responsible for return shipping unless the item was received damaged or defective.
Questions
If you have any questions about refunds or returns, please reach out to us at [email protected]. We are happy to assist you.